Terms & Conditions

What is www. Medi2me.com

www.medi2me.com or application is an internet based portal owned and operated by Mediqueen Health Care Services Pvt Ltd. with headquarters in Cochin, Kerala. The Website is a platform that facilitates the online sale and purchase of pharmaceutical products and services offered by various merchants/ vendors/service providers ("Sellers") (collectively the "Services"). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various services. Home delivery services are presently offered to customers of various locations in Cochin City Limit only. We service orders 6 days a week (Sunday off). For Orders confirmed upto 12pm from Cochin city, will possibly be Delivered on the same day and Orders confirmed after 12pm will be Delivered next day. The Website is a platform that can be used by the Users to purchase various drugs and pharmaceutical products [including drugs which cannot be sold without a valid prescription duly issued by a Registered Medical Practitioner (“Prescription Drugs”)], offered for sale on the Website by Sellers. In order to purchase Prescription Drugs from Sellers through the Website, the Users are required to upload a scanned copy of the prescription on the Website or email the same medi2me.com. The order would not be internally processed and forwarded to the concerned Sellers by medi2me .com until it receives a copy of a valid prescription. The Users are also required to make the prescription available at the time of receipt of delivery of Prescription Drugs.
Customer Data

For offering the services to the various users of the site, Medi2me will host data and information. The data so hosted will not be reviewed by Medi2me, The data will not be shared, distributed, or reference any such User data except as provided in the Terms of Use, or as may be required by law. Medi2me will view or access the Individual records/data only for the purpose of resolving a problem, support issues, or suspected violation of the Terms of Use, or as may be required by law. All precautions within reasonable limits will be taken by Medi2me for maintaining confidentiality of data.
Why this privacy policy?

This privacy policy is published in compliance of: Section 43A of the Information Technology Act, 2000;Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules,

This privacy policy states the following: The type of information collected from the visitors of the Website and the Users, including sensitive personal data or information; the purpose, means and modes of usage of such information; and how and to whom Medi2me will disclose such information.
What is personal information?

This privacy policy is published in compliance of: Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This privacy policy states the following: The type of information collected from the visitors of the Website and the Users, including sensitive personal data or information; The purpose, means and modes of usage of such information; and How and to whom Medi2me will disclose such information.
Privacy Statements

A user can have access to the website and can utilize its service without creating an account on the site. But such users will have limited rights and services in the site s well as limited access to some of the information and details available on the Website. For a user to have full and complete access to all the features and benefits of the site, the user is required to create and account in the site.

To create an account a User is required to provide personal information. While creating the account the User recognizes and expressly acknowledges and allows others including Medi2me, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. The User acknowledges that all the information provided to Medi2me by him, including sensitive personal information is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this privacy policy and the Terms of Use. But the withdrawal of consent will not be retroactive.

User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, Medi2me may keep a copy of the information which User originally provided to Medi2me in its archives for uses documented herein. Medi2me takes User's rights seriously and encourages User to use them if User deems this to be appropriate.

Due to the communications standards prevalent on the Internet, when a User visits the Website, Medi2me automatically receive the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Medi2me also receives the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP.

Such information is used to analyze overall trends to help Medi2me improve its Service. The linkage between User's IP address and User's personally identifiable information is not shared with third-parties without such User's permission or except when required by law. Notwithstanding the above, Medi2me may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Medi2me and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Medi2me may allow authorized third parties to place or recognize a unique cookie on the User's browser. Medi2me does not store personally identifiable information in the cookies.

Medi2me may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of Services, research and development and for User administration. Medi2me does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Medi2me guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Medi2me of the website, the website's provider, or the information on the website. Medi2me encourages the User to read the privacy policies of that website.

The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Medi2me hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner. Medi2me does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree to under the terms of use in order for Medi2me to effectively render the Services).

Medi2me does not knowingly collect personal data from children. Medi2me will not disclose any personal information or data to governmental institutions or authorities unless such disclosure is requisitioned under any Indian law or judicial decree or when Medi2me, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our terms of use.

Users Note

As part of the registration/application creation and submission process that is available to Users on this website, certain information, including sensitive personal data or information is collected from the Users. All the statements in this privacy policy apply to all Users, and all Users are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to Medi2me, failing which they are required to leave this Website immediately.

All Medi2me employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.

Medi2me shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures made by Medi2me, where the User has consented to the making of disclosures by Medi2me.
The User shall not hold Medi2me responsible or liable in any way for any disclosures by Medi2me under Regulation 6 of the SPI Rules.
The Services provided by Medi2me is provided "as is," as available, and without any warranties or conditions

Medi2me does not provide or make any representation, warranty or guaranty, express or implied about the Website or the Services. Medi2me does not verify any content or information provided by the Sellers on the Website and to the fullest extent permitted by law, disclaims all liability arising out of the User's use or reliance upon the Website, the Services, the Medi2me Content, representations and warranties made by the Sellers or the content or information provided by such Seller on the Website or any opinion or suggestion given or expressed by Medi2me or any Seller in relation to any User or Services provided by Medi2me.

The Website may be linked to the website of third parties, affiliates and business partners. Medi2me has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Medi2me endorses the linked site. User may use the links and these services at User's own risk.

In no event, including but not limited to negligence, shall Medi2me or any of its directors, officers, employees, agents or content or service providers (collectively, the "protected entities") be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto.
Registration Process

During the registration process, while creating account, the users will be asked to provide the following personal information from the Users:
User ID
Email address
Address (including country and ZIP/postal code)
Phone number
Password chosen by the User
Valid financial account information and Other details as the User may volunteer.
All the information listed in this privacy policy ("User Information") is maintained by Medi2me in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Medi2me will keep all User Information confidential, and will only disclose End User Information in the following manner:

The accessibility of the personal information of the user is given to the employees of Medi2me only on a need-to-know basis, and the company binds all such employees to strict confidentiality obligations. Part of the functionality of the Website is assisting the Users to access information relating to pharmaceutical products. Medi2me may, therefore, retain and submit all such records to the relevant Users.

Notwithstanding the above, Medi2me shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Medi2me including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Contact Information

If any User has any question, issue, complaint regarding any of our Services, please contact our customer service at 9539533388 If a User has any questions concerning Medi2me, the Website, this Agreement, or anything related to any of the foregoing, we can be reached at the following email address - info@medi2me.com or via the contact information available from in the site.