FAQ

What is medi2me.com?

Mediqueen Pharma is the leading online Pharmacies in Ernakulam. The concept is to provide deliver medicines @ your doorstep with the comfort of home delivery. (subject to prescription verification by our registered pharmacists).
How can I order medicines through medi2me.com?


You can order medicines by e-mail or place one directly through the website.
How can I order through email?


Make a list of all the medicines you'd like to order.
E-mail the list to us at info@medi2me.com Please ensure that you provide your correct and full mailing address including the pincode.
We will send you an email detailing the medicines we service to the given address. Once we confirm the same, the order will be processed.
You need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. We will not process your order without a prescription.
What is the process of ordering medicines through your website?


Type in www. medi2me.com on your browser window.
For ordering the medicine you need to register in the site and log in using your user id and password.
On the home page, type the medicine you require and click on search button. You will be prompted with medicines as you type in the name The medicine details will get listed along with the price.
Click on the medicine you want to buy. It will take you to a page with details about the medicine, its substitutes and its composition.
Click on the 'add to cart' button to buy. Repeat the process to add more medicines onto the cart. You can change the quantity under the "QTY" tab.
Once you have added all that you need to the cart, you can click on the 'Place your order' tab on the top left corner to check out.
You will need to provide your billing address, delivery address, patients name, doctors name etc.
You will be prompted with an 'upload prescription' page. You should have prescription to by medicines. You can either upload while placing the order or you can e-mail it later with your order ID to info@medi2me.com or send through whatsapp with your order ID to 9539533388 Once you are satisfied with your order, click on the 'check out' button on the Cart page.
Your order will now be processed by our team.
Can I order medicines online at any time?


You can order 24*7 through our website. We deliver medicines 6 days a week (Sunday off).
What is the deliver time of my order ?


Orders confirmed upto 12pm from Cochin city will try to Deliver it same day and Orders confirmed after 12pm will be Deliver next day. Orders received from Rest of Kerala (except Cochin city) will be shipped 1-2 working days. A tentative time will be communicated by our sales team during the confirmation call. In case of any delay, sales team will inform you on a priority basis.
What are the payment options available?


There are two payment options available You can give the order amount in cash at the time when our person hands over your order. This payment option is currently available for orders within Cochin Limits only. You can deposit your order amount through NEFT/Net-banking or direct cash deposit to our bank account.
Can I edit / cancel my order?


You can edit or cancel your order only before the order has been shipped. with the order id. Once the order has been shipped you can neither edit nor cancel your order.
Do I need to submit my prescription for ordering?


If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order or you can e-mail it later with your order ID to info@medi2me.com or send through whatsapp with your order ID to 9539533388
What is your customer care detail?


Write to us at info@medi2me.com with your queries You can also call us at 9539533388
Will there be additional charges for my order?


Our shipping charges are free for order Rs. 250 and above in Cochin city Limit. For order below Rs.250.00, there is a shipping charge of Rs. 40.00. For rest of Kerala, currently the shipping charges varies based on courier companies. For more details, please call our customer support number 9539533388 .
Will the medicines be of good quality and authenticity?


All the products we distribute comply with the Drugs and Cosmetics Act 1945, as well as any other applicable rules or amendments. We are sure that any of these products will meet your high standards, now and in the future. Further, you can rest assure about the authenticity of the medicines with original receipts, good expiry date, and correct manufactures etc.